Real Experiences From Real People
We've worked with businesses across Australia since 2019. Their feedback shapes how we approach SEO analytics every single day.
What Our Clients Actually Say
Look, we're not going to pretend every project goes perfectly. But most of our clients stick around because they see value in what we do together.
The feedback we get most often relates to three things:
- We explain technical stuff without making people feel lost or overwhelmed
- Our reports highlight issues that actually matter for their specific business
- When something needs fixing, we show them how to do it or point them toward someone who can
How We Handle Feedback
Every review we receive goes into our quarterly assessment. Sounds formal, but it's really just us sitting down and asking: "Are we still doing what people need?"
In February 2025, we adjusted our reporting templates based on feedback from eight clients who said our old format felt cluttered. By March, the new version was live. That's how it works around here.
We've learned that clients care more about actionable insights than impressive metrics. So we focus on the former, even when the latter looks better in presentations.
Voices From Our Client Base
These are actual people we've worked with over the past couple of years. We asked them to share their honest experience with MentraLog.
Callum Forsyth
Operations Director, Brisbane
I was skeptical about another analytics service, honestly. But the team walked me through our first audit in January 2025, and I understood where our site was actually losing traffic. Three months later, we're seeing steady improvement. Not miracles—just solid, measurable progress.
Review from March 2025
Freya Tannen
Marketing Lead, Sydney
What stood out was how they explained technical issues without talking down to me. I'm not an SEO expert, and they never made me feel bad about that. Their monthly reports actually help me make decisions instead of just collecting dust in my inbox.
Review from February 2025
How Client Feedback Shapes Our Work
We built our review process around transparency. When someone takes time to share their experience, we want them to see how that input gets used.
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Collection
Every client gets a feedback form after their first three months. We also have quarterly check-ins where people can tell us what's working and what isn't.
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Analysis
Our team reviews all feedback monthly. We look for patterns—not just one-off complaints. If three people mention the same issue, we know something needs attention.
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Action
Changes happen within the quarter. We document what we've adjusted and why, then share that with the clients who raised the concern.
Understanding Our Review Standards
We validate reviews through direct client contact. Here's what that means in practice compared to other approaches you might encounter.
| Review Aspect | Our Approach | Industry Standard |
|---|---|---|
| Client Verification | Direct contact required | Email only |
| Anonymous Reviews | Not accepted | Often allowed |
| Negative Feedback | Published with response | Frequently filtered |
| Review Editing | No modifications | Grammar corrections |
| Follow-up Process | Every 6 months | Rarely done |
We've published 89% of all reviews received since January 2024. The remaining 11% couldn't be verified through our standard process.